Refund and Return Policy
Welcome to Terre de Provence!
We strongly encourage you to read the terms below carefully. This will allow you to fully understand your rights and obligations when using our services. If you have any questions, do not hesitate to contact us. Your understanding and cooperation are greatly appreciated.
Returns
We accept returns within 10 days of receiving your order. Items must be returned in their original condition and not used. If these conditions are not met, the return will be refused.
Refunds
We will refund the total amount of the items returned on a gift card, with the exception of delivery costs, within 7 days of receiving the returned items.
Return procedure
To return an item, please contact us at contact@terredeprovence.ca to check the feasibility of the return and then obtain an authorisation number. Carefully pack the items and send them to the address indicated with the return authorisation number clearly indicated on the packaging.
Non-returnable items
Some items, such as personalised products or items on sale, cannot be returned except in the event of a defect.
Please note
The return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
Contact
For any questions about returns and refunds, contact us at contact@terredeprovence.ca